NHS Lothian are moving over to sending letters electronically meaning you can view your administration letters on your mobile phone, tablet or computer.
NHS Lothian send a high volume of letters by post each month. To help them reach patients quicker, reduce costs and reduce the environmental impact, they are moving to sending their administration letters electronically where possible. By administration letters, they mean letters such as Outpatient appointment letters, Cancellation letters, Add to Waiting List or Re-scheduled appointments etc.
If you have a mobile phone then you don’t need to wait for your administration letter to arrive in the post anymore as you will receive notification to view your letter at the click of a button via their online portal.
Don’t worry about missing a letter as if you don’t open the electronic letter- within 48 hours a hard copy paper version will be sent to you by post. If you don’t have a mobile phone, or you’ve not given us your mobile number, you will continue to receive paper letters in the post.
For more information visit: Electronic Letters – NHS Lothian | Our Services.
