Appointments

The main surgery telephone number is 0131 549 7300 and the line is open Monday to Friday from 8am – 1pm then from 1pm to 6pm daily.

Our surgery opening hours are Monday to Friday, 8.00am to 6.00pm.

Please note the building is closed every Wednesday between 1pm and 2pm.

Triage Appointments System

Since July 2018 Milton Surgery has been running a triage system.

Please call at 8am on the day you wish to speak to a Doctor about your problem. This will nearly always be the doctor of your choice. There are a large numbers of appointment slots available every day in this system, however once all of the triage calls have been allocated you may be asked to call back on another day.

Here’s how it works:

You phone the surgery at 8am
Our trained Administrative Team will ask for some brief details to help determine who is best placed to assist you with your query
You will be offered a choice of Doctors, or if your problem can be dealt with by another health expert like a Nurse, Pharmacist, Dentist, or an Optician then you may be directed to use one or more of these services (please see the ‘Sign Posting’ leaflet)
You will not be given an appointment time, instead the Doctor will phone you back to discuss the best plan for helping you. Many queries can be dealt with on the phone, but some will require a face to face appointment. In these instances the Doctor will discuss this with you and find an appropriate time/date (this could be the same day or a later date, depending on your personal situation)
After you have had your appointment, if the Doctor needs to see you again in the following weeks then you will be given a suitable appointment
Please make sure your contact phone number is up to date so that we can reach you when we call back. Please be aware if you use a call manager or call blocking system our GPs may not be able to return your call. Our phone number often shows up as 0131 536 5032*. Please note that you will not be able to phone this number back. If you need to phone the surgery for any reason you will need to use 0131 549 7300
If you are unable to attend an appointment, please phone the surgery and cancel. This will allow us to book another patient into that slot, thereby freeing up future appointments.